Customer Service
How We Deal With Car Trouble
At Perez Tire Auto Care, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at Perez Tire Auto Care. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At Perez Tire Auto Care, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.
Emphasis On Communication
While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why Perez Tire Auto Care focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.
We Go The Extra Mile
At Perez Tire Auto Care, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1986, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!
To learn more about the services we offer for your vehicle, call us at 502-614-5129 or email us.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Perez Tire Auto Care in Louisville
Cost Saving Tips
Ask The Mechanic
Reviews
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Let me start by saying I could not be more satisfied with the service that I received at Perez Auto (Formerly Exhaust Pro). I had them redo a brake job that had been previously done by another shop that was a complete failure and this other shop wouldn’t even recheck my brakes when I told him something was just not right. So much for using them again for anything. Anyway, when I explained what I needed at Perez., They were more than happy to look at my brakes and try correct any problems, which they did . It turned out that I needed my original calipers and piston assembly replaced that was not done at the previous shop. My truck had over 500,000 miles on it and these were probably the original calipers. Jason, at Perez, couldn’t have been more Professional, if he tried. After he completed the right job, he took it out for a test drive, and felt like something still wasn’t right and went back and rechecked his work again, and found that one of the new calipers was defective, ordered a new one and replaced it, test drove it again, and everything felt OK to him. It has felt completely OK since driven it by me. Jason‘s attention to detail and his expertise was exemplary. I’ll finish by saying that it was worth every penny and driving 30 extra minutes to get to Perez instead of using another shop closer to my home. I have already recommended Perez to some other people, including my son-in-law, who has already had two brake jobs done at Perez and also has been been completely satisfied. I wish I could’ve given them more than five stars, so I guess this testimonial will have to do. Again, thank you Perez for your excellent service. As Arnold Schwarzenegger used to say “ I’ll be back”.
Very professional and informative. I had my oil changed and my tires checked.
Quick and easy high quality service absolutely love these guys!!! Accurate diagnostics and fair prices jason is amazing!
I have dealt with this shop on numerous occasions. Have always been treated well with good and affordable service.
Savings & Specials
Discover the latest deals and discounts we offer. Take advantage of our seasonal promotions & coupons and find out how you can save on your next visit to our shop.
Honoring Our Heroes: 10% Discount for Military Members & Veterans
